Our Services

Unlike other companies, we do not believe in 'off the shelf'  training packages. We know from experience that for training to be effective it needs to be personalised to the distinct challenges that are to be overcome and to the training objectives and the unique people who are to be trained.

All training solutions offered by David Foster Associates will be individual and personal to your particular business.

Methods of Delivery

  • One to one personal coaching (this can be for the one-person business entrepreneur or specific individuals in your company).

  • Two hour workshops. These are ideal for 2 or more people and can be linked to breakfast, lunch or dinner times. The timing of these workshops means that attendees can go out and put into practice their new skills and techniques within hours of learning about them.

  • Half / full day training courses. These are ideal for 2 or more people and very interactive.

  • 2 to 5 day courses. These are ideal for 2 or more people and could include allocated time for role plays and practice.

  • Distance learning and spontaneous reaction training. (Contact us for further details).

  • Our methods of training are inspirational, motivational, exciting, fun and they work!

Specific Training & Coaching Areas
 

Sales / Selling Skills
  • Lead generation/prospecting
  • The importance of product/ service knowledge
  • The consultative sale
  • Territory management
  • Creative marketing solutions and campaigns
  • Appointment Making
  • Cold Calling
  • Pre call planning
  • Call introduction
  • Establishing client challenges and needs
  • Communication skills
  • Features/ Advantages and benefit selling
  • The sales presentation
  • Making the offer
  • Package selling
  • Closing the sale
  • Handling objections
  • Negotiation skills
  • Account management
  • After sales follow up / customer care
  • Referrals
  • Key account handling
  • Body Language
  • Up / cross-selling opportunities
Management Skills
  • Effective recruitment methods
  • Forward planning
  • Motivating individuals and teams
  • Effective leadership
  • Team development
  • Field training / coaching
  • Train the trainer
  • Appraisals
  • Counseling
  • Disciplinary
  • Time management
  • Decision making
  • Problem solving
  • Delegation
  • Managing meetings
  • Managing change
  • Minimising stress
  • Communicating effectively
  • Assertiveness
  • Negotiation
  • Dealing with conflict
  • Group presentations
Recruitment Process and Procedures
  • Defining the need to recruit
  • Job description/person specification
  • Attracting candidates
  • Pre selection for interview
  • Assessing and interviewing candidates
  • Use of work based/skill/psychometric tests
  • The final selection decision
  • Compiling the job offer
  • Induction training/probation reviews
Market Place Awareness
  • Effective promotion
  • Advertising

Customer Care / After sales service

  • Delivering exceptional customer care
  • Customer loyalty and retention
  • Selling more to existing customers
  • Making the buying experience enjoyable
  • Handling customer complaints

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